Refund policy

We want you to be happy with your Fiona Royale purchase. We accept returns of eligible items within 14 days of delivery.

To be eligible for a return, jewelry must be unworn, unused, undamaged, and returned in its original packaging.

Customized, engraved, resized, or personalized items are final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

To request a return, please contact us before sending the item back. Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using tracked and insured shipping for all returns.

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, or incorrect so we can make it right.

Fiona Royale reserves the right to refuse returns that do not meet the conditions above.